Refund Policy

Cancellation/Refund Policy

Once you place your order you have up to 1 hour to cancel your order and be refunded back your money which will take between 5 -7 working days depending on your bank (this doesn’t include our 24 hour express service) You can’t cancel your order after 1 hour of ordering a service at Hencha Beauty Skincare.

There will be no refunds after the 1 hour window to cancel your order. Your order will be processed and shipped to you.

Get In Touch With Us.

Get in touch with us. We aim to respond within 48 hrs. Alternatively you can email us directly at